Terms of service

1. What Birdsong is

Birdsong is business growth software built and run by Birdcage Group for local Australian businesses: a leads and customer record, bookings and quotes, marketing content drafts, an ad campaign planner, an AI coach, and a check on how visible your business is in AI answer engines. It is still being actively built, so what is included can change over time.

By creating a Birdsong account, you agree to these terms and to the Privacy Policy.

2. Your account

You sign in with an email and password, or a magic link. You can belong to more than one business, and more than one person can belong to the same business. Keep your account accurate and your credentials to yourself, and tell us if you think someone else has access to it.

3. Fees

Right now, Birdsong is free: there is no subscription and nothing is charged automatically. Two things are currently paid for directly, as one-off purchases handled by Stripe: buying AI coaching credits, and booking a coach through Birdsong. The price is always shown to you before you pay.

If Birdsong introduces subscription pricing, or a fee on payments collected through a Stripe account you connect, the price or fee will be shown to you before it applies to you, at sign-up or when it is introduced.

4. Your data, and your customers’ data

You own the business and customer data you put into Birdsong: your business details, and the leads, customers, bookings and quotes you record. The Privacy Policy explains how we hold and use it. Because some of that data is about your own customers, you are responsible for having the right to collect and hold it, and for using it lawfully. Birdsong stores and processes it on your instructions; it does not decide how or from whom you collect it.

5. Acceptable use

You agree not to:

• use Birdsong for anything unlawful, or to harass or spam people;
• upload or add personal information you do not have the right to hold;
• try to access another business’s data, or work around the access controls that keep businesses separate;
• try to break, overload, or reverse engineer the service.

We can suspend or close an account that does any of this.

6. AI-generated output

Birdsong uses AI, including Anthropic’s Claude, and in the AI-visibility check, also OpenAI’s ChatGPT and Google’s Gemini, to draft things for you: marketing strategy, content ideas, ad campaign copy and targeting, the wording of a quote, blog and email drafts, and coaching replies.

Every one of these is a draft. It has not been checked for accuracy, for compliance with advertising or consumer law, or for whether it is right for your business or your customer. You are responsible for reading it, editing it, and deciding whether to use it, including before you publish it, send it to a customer, or price a job from it.

Birdsong does not guarantee any result from using generated content, running a campaign built from it, or acting on a quote it drafted: not a lead, not a booking, not a sale, and not a particular AI-visibility score. The AI-visibility check describes what a small number of AI engines said on the day you ran it. It can change without you changing anything, and it is not a promise about how your business will be found in future.

7. Third-party connections

If you connect Google, Meta, or your own Stripe account, you are granting Birdsong the access described in the Privacy Policy. You can disconnect at any time from Connections. Birdsong is not responsible for those providers’ own services, including outages or changes on their end.

Conversion tracking.If you switch on conversion tracking, Birdsong sends your completed sales to your own advertising account, including an irreversible SHA-256 fingerprint of the customer’s email and phone. Section 6a of the Privacy Policy sets out exactly what is sent. This is your customer’s information going to a platform you control, so by switching it on you confirm that you have told your customers you share data with advertising platforms for measurement, that you have a lawful basis for doing so, and that you will honour any request from them to stop. Birdsong acts on your instruction here and does not decide what you may lawfully share. If you are not sure, leave it off.

8. Liability

To the extent the law allows, Birdsong (Birdcage Group) is not liable for indirect or consequential loss arising from your use of the service, and our total liability for a claim is limited to the amount you have paid Birdsong in the 12 months before it arose. Nothing in these terms excludes a guarantee or right you have under the Australian Consumer Law that cannot be excluded by agreement.

9. Ending this agreement

You can close your account at any time from Settings. If you are the sole owner of a business, this permanently deletes that business and everything in it (leads, customers, bookings and quotes) and cannot be undone. If someone else also works in a business you own, you will need to remove them first: there is no way yet to hand a business to someone else, so we will not delete it out from under them.

We can suspend or close your account for a serious or repeated breach of these terms, and we will tell you why where we reasonably can.

10. Changes

Birdsong is under active development, so this service and these terms will change. We will update the date at the top when they do. Continuing to use Birdsong after a change means you accept the update.

11. Governing law

These terms are governed by the laws of Australia.

12. Contact

Questions about these terms: hello@birdcagegroup.com.